Essay Tutor

Refund Policy

Effective Date: February 5, 2025

1. Overview

At Essay Tutor, we want you to be satisfied with our AI-powered exam writing practice service. This Refund Policy outlines the circumstances under which refunds may be granted and our process for handling refund requests. This policy applies to all paid subscriptions and services offered through our platform.

2. Subscription Services

Monthly Subscriptions

For monthly subscription services:

  • Refunds are available within 7 days of your initial subscription purchase
  • Refunds are not available for renewal payments unless there's a technical error on our part
  • You can cancel at any time to prevent future charges, but the current billing period will not be refunded
  • Access to premium features continues until the end of your current billing period

Annual Subscriptions

For annual subscription services:

  • Refunds are available within 14 days of your initial subscription purchase
  • Partial refunds may be considered on a case-by-case basis for unused portions of annual subscriptions
  • Refunds for renewal payments are not available unless there's a technical error on our part
  • Cancellation prevents future renewals but does not automatically grant refunds

3. Circumstances for Refunds

We may grant refunds in the following circumstances:

  • Technical issues that prevent you from accessing our service for extended periods
  • Billing errors or duplicate charges caused by our payment system
  • Service not delivered due to technical failures on our end
  • Fraudulent charges or unauthorized access to your account
  • Significant changes to service features that materially affect your ability to use the service
  • Legal requirements in your jurisdiction that mandate refunds

4. Non-Refundable Services

The following are generally not eligible for refunds:

  • One-time essay feedback services that have been delivered
  • AI-generated feedback and writing improvements that have been provided
  • Account setup or onboarding services
  • Subscriptions where you have used the service extensively during the refund period
  • Cancellations made after the applicable refund period has expired
  • Refunds requested due to user error or change of mind after extensive usage

5. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at support@essaytutor.app within the applicable refund period
  • Include your account email, subscription details, and reason for the refund request
  • Provide any relevant documentation (screenshots, error messages, etc.)
  • Allow up to 5-7 business days for us to review your request
  • We will respond with our decision and next steps if approved

6. Refund Processing

When a refund is approved:

  • Refunds will be processed to your original payment method within 7-14 business days
  • Credit card refunds may take 1-2 billing cycles to appear on your statement
  • PayPal and other digital wallet refunds typically process within 3-5 business days
  • Your access to premium features will be revoked immediately upon refund processing
  • You will receive an email confirmation once the refund has been initiated

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • For annual subscriptions cancelled mid-term due to exceptional circumstances
  • When service disruptions affect a significant portion of your subscription period
  • For educational institutions with specific requirements or bulk subscriptions
  • Partial refunds are calculated based on unused time and service availability

8. Cancellation vs. Refund

Important distinctions between cancellation and refunds:

  • Cancellation stops future billing but does not automatically result in refunds
  • You can cancel your subscription at any time through your account settings
  • Cancelled subscriptions remain active until the end of the current billing period
  • Refund requests must be made separately and are subject to this policy
  • Free trial cancellations do not require refunds as no payment was made

9. Educational Discounts and Refunds

For educational pricing and institutional accounts:

  • Educational discount refunds follow the same timeline as regular subscriptions
  • Institutional refunds may require additional documentation and approval processes
  • Bulk subscription refunds are handled on a case-by-case basis
  • Educational institutions may have extended refund periods based on academic calendars

10. International Considerations

For users outside our primary jurisdiction:

  • Local consumer protection laws may provide additional refund rights
  • Currency conversion rates at the time of refund processing will apply
  • International banking fees are not covered by Essay Tutor
  • Refund timelines may be extended due to international payment processing

11. Dispute Resolution

If you disagree with our refund decision:

  • You may escalate your request to our senior support team
  • Provide additional documentation or clarification for your request
  • In some jurisdictions, you may have rights to dispute resolution services
  • Chargeback requests should be avoided in favor of direct communication with our support team

12. Changes to This Policy

We may update this Refund Policy periodically:

  • Significant changes will be communicated via email and platform notifications
  • Updated policies apply to future purchases and subscriptions
  • Existing subscriptions remain subject to the policy in effect at time of purchase
  • You can always view the current policy on our website

13. Contact Information

For refund requests and questions about this policy:

  • Email: support@essaytutor.app
  • Subject line: 'Refund Request - [Your Account Email]'
  • Response time: We aim to respond within 48 hours
  • Business hours: Monday-Friday, 9 AM - 5 PM EST
Refund Policy